Contact Us – NetShort
At NetShort, we believe that a great viewing experience goes beyond the screen. It also includes clear communication, responsive support, and a real connection with the people who use the platform every day. Whether you are watching casually, exploring short-form cinema more deeply, or considering working with us, we welcome your message.
This page is designed to help you reach the right place quickly and clearly. Below, you’ll find guidance on how to contact NetShort depending on your needs, along with what information to include so we can assist you more effectively.
We’re here for you
Questions, ideas, and feedback help NetShort grow in the right direction. We understand that issues can arise, suggestions can spark improvements, and conversations often lead to better experiences for everyone. That’s why we keep our communication channels simple, direct, and accessible.
No matter the reason you’re reaching out-technical concerns, general questions, or professional inquiries—our team is committed to listening carefully and responding thoughtfully.
Technical support
If you’re experiencing difficulties while using NetShort, our technical support team is ready to help. This includes, but is not limited to, issues related to video playback, loading errors, site performance, or unexpected behavior on certain devices or browsers.
To help us resolve your issue as efficiently as possible, we recommend including the following details in your message:
- A clear description of the problem you encountered
- The device you were using (mobile, tablet, desktop, etc.)
- Your browser or operating system version
- The approximate time the issue occurred
- Screenshots or screen recordings, if available
Providing this information allows our team to better understand the context of the issue and reduce back-and-forth communication. While not required, detailed reports often lead to faster and more accurate solutions.
General questions and feedback
Have a question about how NetShort works? Want to share feedback about the viewing experience, content discovery, or overall platform usability? We’d love to hear from you.
General inquiries may include topics such as:
- How the platform is structured
- Suggestions for improving navigation or discovery
- Thoughts on content variety or presentation
- Accessibility or usability feedback
We value constructive input from our viewers, as it plays an important role in shaping future improvements. All messages are reviewed carefully, and relevant insights are shared internally with the appropriate teams.
You can reach us for general inquiries at:
Email: [email protected]
Content and platform suggestions
NetShort continues to evolve, and viewer perspectives are a key part of that process. If you have ideas related to short-form cinema, platform features, or viewing enhancements, feel free to share them with us.
While we may not be able to implement every suggestion, all thoughtful feedback is appreciated and helps guide long-term development decisions. Our goal is to build a platform that reflects how people actually watch and enjoy short films today.
Partnerships and professional inquiries
If you are reaching out regarding collaborations, business opportunities, or other professional matters related to NetShort, please provide a clear overview of your inquiry. This helps us direct your message to the appropriate department without delay.
Examples of professional inquiries may include:
- Content-related collaborations
- Media or press inquiries
- Technical or platform integrations
- Other business-related proposals
Please note that response times for partnership inquiries may vary depending on the nature and scope of the request.
Response time expectations
We aim to respond to most messages within 48 business hours. In many cases, you may hear back sooner. However, response times can vary during periods of high message volume, platform updates, or public holidays.
If your inquiry is time-sensitive, including clear subject lines and relevant details in your message will help us prioritize and route your request more efficiently.
We appreciate your patience and understanding as we work to provide thoughtful, accurate responses rather than automated or generic replies.
A note on communication
To ensure smooth communication, please make sure that the email address you contact us from is active and able to receive replies. Occasionally, responses may be filtered into spam or promotions folders, so we recommend checking there if you haven’t received a reply within the expected timeframe.
For privacy and security reasons, we may not be able to discuss certain matters without sufficient context or verification.
Thank you for reaching out
NetShort exists to make short-form cinema accessible, enjoyable, and easy to explore—and that mission extends to how we communicate with our viewers. Every message helps us understand our audience better and continue improving the platform in meaningful ways.
Whether you’re reporting an issue, sharing an idea, or simply asking a question, we appreciate you taking the time to contact us. We look forward to hearing from you and supporting your experience on NetShort.